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Operational Excellence Series
Managing Hospital Processes to Reduce Cost
& Strengthen the Patient Experience

Tuesday, February 2, 2010
Tuesday, February 23, 2010
Tuesday, March 16, 2010

9:00am - 4:00pm
MHA Conference Center, Burlington, MA

$1899 MHA Member Rate  |  $1799 Member Team Rate
$3999 Non-Member Rate

Brochure                   Printable Registration Form
Event Contact

 

The objective of this series is to provide hospital administrators and other healthcare managers with rationale, examples, tips, tools, and insights into how to cut costs and waste out of their operations, while building a great value through a Branded Patient Experience.

3-DAY SERIES OVERVIEW

Key Topics

THE TIME IS NOW, CPI IS PART OF THE ANSWER

Hospital Innovation
Branded Patient [Customer] Experience
Systemic and Process Thinking
Continuous Process Improvement
Change Leadership
– Overall Learning Approach

ENGAGING, PROBING & FOCUSED ON REAL WORK

Short lectures where faculty share cross industry examples, research,
   frameworks & tools
Group discussions to determine applicability in participants world
Small group sharing of best practices, lessons learned
Working groups that apply PI tools to their own processes
Spirited discussions around various cases, articles, and shared
   points of view

Key Takeaways

YOU ARE IN CONTROL

Hospital management is at a critical time; these are must dos
   for the future
Process improvement is within your control
Its a team effort that you can lead and manage
This work is not rocket science; its common sense, using basic
    tools to organize your thinking
This work WILL result in cost and time savings, and WILL
    strengthen the brand

 

REGISTER

Credit Card - FAX 781.272.0466
Check Payable to MHA - MAIL
MHA Education Department
5 New England Executive Park
Burlington, MA 01803-5096

CEUs

Eighteen (18.0) hours of pre-approved Category II (non-ACHE) continuing education credits will be granted for this program toward advancement or recertification in the American College of Healthcare Executives for attending entire series.

 


Related Files
Operational Excellence Series registration form (Adobe PDF File)