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MHA continues to work with the hospital and healthcare community to develop the state's healthcare workforce.  In addition to the many initiatives and grants provided through MHA and our partners, we strive to educate and facilitate employment for individuals pursuing healthcare careers. Please visit MAHospitalCareers.com, which matches healthcare professionals with Massachusetts hospitals.


Database/Application Specialist

Massachusetts Hospital Association (MHA), located in Burlington, MA, is a not-for-profit organization devoted to the advocacy, education and communication of high quality, cost effective and accessible healthcare on behalf of the hospitals and healthcare systems of the Commonwealth.

MHA is currently searching for a Database/Application Specialist to join our team of dedicated professionals. 

The position will serve as the lead database/application specialist with responsibilities ranging from management, administration and auditing of integrated CRM / EMS applications (customer relations management / engagement management system) to management and administration of the website CMS (content management system) as well as various services throughout the organizations such as database quality assurance, segmentation, data mining/reporting,  online communities, publications, membership, security and communication technologies. The successful candidate will act as a liaison between departments and business units as necessary to ensure a cohesive approach in all relevant efforts.  The core areas of focus for this position are as follows:

  • CRM / EMS application management
    • Manage, maintain and administer the application end-user side of the company CRM / EMS environment to ensure proper upkeep, versioning, root cause analysis and functionality of the application and associated integrations and third party applications.
  • Website CMS administration
  • Serve as the CMS administrator to provide guidance, vendor interface and escalation point for troubleshooting.  Will work with the website manager and other departments to ensure fluid integration, proper security structures with data architecture, communities, training and access controls.
  • Database management
    • Management of the membership database, security architecture, member privileges and relationships.  Review, analyze, maintain and modify data and systems as necessary to maintain the company’s CRM and associated databases with accurate and up to date data for the database to include coordination and oversight of record maintenance efforts. 
  •  Report writing
    • Responsible for compiling detailed reports and developing routines for extracting requested data for various efforts surrounding the use of the database/data to include membership breakouts, communication efforts, financial reports, activity reports, etc.
  • Technical training and documentation
    • Train employees in the use of the CRM environment to ensure proper use, accurate record maintenance and adherence to policies and security procedures.


  • Bachelor’s degree in a technology related field or equivalent experience
  • Minimum of 4 years’ experience in database analysis and/or management to include database record management/upkeep, report creation, and application management
  • Ability to multi-task various projects with deliverables to various entities
  • Experience with Microsoft SQL Server and SQL programming language, joins, views, stored procedures, SQL Server Integration Services, SSRS, and Crystal Reports for generating reports
  • Proficiency in MS Access and MS Excel
  • Experience with database design and development with an understanding of relational databases and techniques for normalization
  • Attention to detail with a high level of integrity relative to handling sensitive and confidential information
  • Strong analytical skills - ability to break down problems into simpler components with a demonstrated ability to analyze and  interpret data
  • Strong time management skills– the ideal candidate will be able to identify priorities, set goals, and complete tasks in a timely manner
  • Must be able to comfortably perform training for job related technologies for all staff as needed
  • Knowledge of financial systems and application integration preferred
  • Function independently and in a team environment
  • Able to communicate effectively to both technical staff as well as the technically unskilled
  • Strong written and verbal communication skills

Massachusetts Hospital Association (MHA) offers competitive compensation and a generous benefit package that includes 401(k) with an employer match, tuition reimbursement, medical/dental benefits, vacation and paid holidays.  We pride ourselves on our commitment to the ongoing professional development, health and well-being of our staff.

If interested in the Database/Application Specialist role, please forward resume to Rosemary DeJoy (rdejoy@mhalink.org).

MHA is an equal opportunity employer.

Rosemary DeJoy                                                              
Human Resources Manager
Massachusetts Hospital Association
500 District Avenue,  
Burlington, MA 01803-5096 
Phone: (781) 262-6094
Fax:       (781) 262-6194

PatientCareLink:  www.patientcarelink.org

*Please note our Tobacco-Free Campus And Employment Policy before you apply.