For many patients the emergency department (ED) is sets the tone for the first patient experience; it's critical. By implementing proven, evidence-based tools and techniques, leaders can create an ED where employees and physicians want to work and patients want to receive care. That's true whether your ED is big or small, inner city or rural, or any combination of the above. At this conference, we will hear from nationally-recognized experts Dan Smith, MD, FACEP and Stephanie Baker, RN, MBA, CEN from the Studer Group on leading practices from healthcare organizations doing things differently in the ED and seeing positive outcomes as a result. We’ll look at ways to tackle boarding, boost productivity, and optimize clinical documentation. We will also look at how to leverage leadership, improve training and focused development of physicians, clinicians and staff, along with improved systems and processes, teamwork, agility and more.