CXLD: Kata for Daily Improvement in Hospitals

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Wednesday, March 11, 2020 
8 a.m.  -  4:30 p.m.
MHA Conference Center
$299 MHA Member Rate & ACHE of Massachusetts
$399 Non-Member Rate
Breakthrough Conference  Sponsorship

Breakthrough Conference  Sponsorship

Kata for Daily Improvement in Hospitals
March 11, 2020   8 a.m. - 4:30 p.m.
MHA Conference Center


Lean practices promote efficiency, safety, and team-oriented work in hospitals. The “Improvement Kata” and “Coaching Kata” are Lean tools used by managers looking for a new and effective way of managing their direct reports. They fit in well with healthcare. At this program, our faculty experts from GBMP will provide a detailed overview of Kata and how it can be an important tool for hospital managers and leaders.  


This course helps hospitals develop coaches and learners and guides them through the Improvement Kata (IK) and Coaching Kata (CK) process. Kata learners develop Target Conditions and use a tool called “5-Questions” each day as a way to keep employees focused and advancing towards goals. Employees learn to use the PDCA (Plan-Do-Check-Act) Cycle to improve daily by leveraging their knowledge and experience of their own processes. Over time the Kata technique helps organizations gain huge benefits by developing a culture of “Everybody Everyday” engagement.

After taking this class attendees will be able to:
-Define what Kata is and how it helps develop a culture of “Everybody Everyday.”
-Understand the Coaching Kata routine for teaching the Improvement Kata.
-Understand the 4-steps of the Improvement Kata.
-Make IK/CK part of an Everybody Everyday method of improvement at their organization.

Who should attend? This course is relevant for many types of hospital employees. It is designed for leaders at all levels who are looking to add structure to their existing Lean Management System to help drive a culture of “Everybody Everyday.” Kata is designed for any company that has processes that depend upon people to perform them.  It is especially relevant for companies that wish to gain greater predictability and repeatable in the people components of their processes.  It is designed to give students hands-on practice applying both the Improvement Kata and Coaching Kata routines

Course Outline:
• What is Kata? What are the Improvement Kata and Coaching Kata?
• The IK and CK hands-on simulation.
• Developing the Vision.
• Pairing coaches with learners to define and gather current condition and set a first Target Condition
• Defining obstacles and designing experiments.
• Run through multiple iterations of the IK/CK process.
• One-on-one coaching by GBMP after each coach/learner cycle.


Bob Elliott, Continuous Improvement Manager at GBMP and a Certified Shingo Institute Workshop Facilitator.

Bob has facilitated training and implementation of Lean Principles in many world-class organizations including: Raytheon, Drager Medical, Flexcon Industries, Mersen, and Norfolk Southern Railroad to name a few. The training and implementation in these organizations has resulted in reduced lead times, quality and productivity improvements, and cost reductions. 

Elliott's training and coaching abilities are not limited to manufacturing; he has worked with many Healthcare organizations including Concord Hospital, Lowell General Hospital, Mass General, Emerson Hospital and Somerville Hospital. He has also worked with service industries such as Mass Mutual Insurance Company and Dacon, a design & construction architectural company.

Elliott has been a frequent speaker/presenter at SME’s Eastec, a New England manufacturing exposition held in Springfield MA and was also a guest speaker for the Worcester chapter of SME. Bob has presented at GBMP’s annual Northeast Lean Conference and has been involved with the Shingo Prize as an examiner for Shingo applicants like Raytheon and Snap-On Tools. Elliott, a former GBMP client and board of directors member has been involved with GBMP since the early 1990’s. He holds a BS in Operations Management from Northeastern University. 

Daniel J. Fleming, Director of Consulting Services & a Certified Shingo Institute Workshop Facilitator

Daniel J. Fleming is a Shingo Prize Recipient & SME Lean SILVER Knowledge Certified. He brings 30+ years of experience in operations and engineering to GBMP, including more than 25 years of hands-on experience learning, leading and teaching the principles and tools of the Toyota Production Systems and continuous improvement.

Flemming was the lead developer of GBMP’s highly regarded Lean in Healthcare Certificate Course.  This comprehensive program was one the first of its kind in healthcare.  Over the past five years Dan has been the lead faculty on programs taught at more than 30 hospitals, medical clinics and nursing homes.  More than 600 students have gone through the program, including clinicians, hospital and nursing home staff, and architectural professionals.  Flemming has been an inspiring and informative speaker at many regional, national, and international conferences.  Prior to becoming the director of consulting services, he was a continuous improvement manager at GBMP.  Flemming was the director of operations at United Electric Controls Company, where he was a recipient of the Shingo Prize for Operational Excellence.  He has worked with a wide range of organizations including healthcare, electronics, medical device, pharmaceutical, equipment manufacturers, food processing, machine shops, contract manufacturers, and warehouse and distribution.  Flemming holds a bachelor's degree in electrical engineering technology from Northeastern University.



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