Citing a perfect storm of three factors – the resurgence of COVID-19, a labor shortage, and the closure of hospital beds in the region – UMass Memorial Medical Center announced on Wednesday it is reopening its COVID-19 Command Center. The command center, which is distinct from the field hospital UMass Memorial Health created early in the pandemic, allows the system to manage operations, track key clinical metrics, and rapidly address patient and caregiver concerns.
MHA is in close contact with members’ pandemic response leaders as they consider what measures, including command center structures, their organizations may need to take if the uptick in COVID-19 hospitalizations continues.
Michael Gustafson, M.D., president of UMass Memorial Medical Center, said in addition to a rise in cases due to the COVID variant, the command center is needed because the nurses strike at Saint Vincent’s Hospitals has taken nearly 100 beds in the region offline. He also said the medical center has 400 vacant positions and 600 caregivers who are out of work on paid leave.
In a memo to staff, Gustafson wrote, “I was optimistic earlier this summer that we were close to putting COVID-19 behind us and that we could focus on our post-COVID vision for the Medical Center. While that reality is still attainable, I must be honest and transparent with you about the significant challenges we are facing today.”
Patricia Noga, R.N., MHA’s VP of Clinical Affairs, said of the return by facilities to a more robust COVID-fighting stance, “Our hospitals and healthcare organizations are taking this most recent COVID-19 uptick incredibly seriously. They are grappling with numerous challenges as they treat a larger volume of positive patients and make the day-to-day adjustments needed to deliver safe care. Providers continue to struggle to fill job vacancies, as workforce shortages persist and many of the travel nurses installed during the initial surges are no longer available. These shortages are longstanding and permeate throughout each part of the commonwealth and the country. And as we saw throughout 2020, because bed capacity is finite, any increase in statewide hospitalizations is worthy of concern.”
Noga said MHA joins UMass Memorial Health in urging community members to get vaccinated. “No one wants to see our healthcare system – or its caregivers – stretched as they were last year,” she said. “In many ways, our healthcare community is still working to stabilize from those dark months. Getting vaccinated and following all public health guidance is the best way to protect the health of our communities and providers at this crucial time.”