BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Massachusetts Health & Hospital Association - ECPv6.18.3.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.mhalink.org
X-WR-CALDESC:Events for Massachusetts Health & Hospital Association
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261001T083000
DTEND;TZID=America/New_York:20261001T123000
DTSTAMP:20260429T194623Z
CREATED:20260330T200642Z
LAST-MODIFIED:20260429T194623Z
UID:10000429-1790843400-1790857800@www.mhalink.org
SUMMARY:Emerging Leaders Development Series: Managing Conflict & Difficult Conversations
DESCRIPTION:Register Here\n\n\n\n\n$149/pp Virtual Events \n\n\n\nConflict is inevitable in the workplace.  However\, having the ability to recognize\, acknowledge\, and handle it is what makes the difference. If conflict is not addressed\, or the conflict is handled incorrectly\, it will fester leading to damaging effects. Such effects include a breakdown of communication\, low morale\, team ineffectiveness\, and quite likely\, turnover. Conflict is powerful\, and while some conflict is healthy\, some of it is not and it must be tackled head-on. In this workshop you will learn how to recognize conflict\, the effects of emotional contagion\, the five different methods of managing conflict\, the guidelines for having a difficult conversation\, and how to confidently facilitate a resolution process.  \n\n\n\nThis series\, brought to you by MHA and Growth Co’s instructor will be James P. Desrosiers\, M.M. at www.GROWTHco.com \n\n\n\n\n\n\n\n\n\n\nLearn more about the Emerging Leaders Development series below.\n\n\n\n\nhttps://www.mhalink.org/education/case-management-training-series-2
URL:https://www.mhalink.org/event/emerging-leaders-development-series-managing-conflict-difficult-conversations/
CATEGORIES:Professional Development
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2026/01/Professional-Development-Series-1-4.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261006T120000
DTEND;TZID=America/New_York:20261006T130000
DTSTAMP:20261006T175906Z
CREATED:20260804T164742Z
LAST-MODIFIED:20261006T175906Z
UID:10000453-1791288000-1791291600@www.mhalink.org
SUMMARY:Preparing for POLST and the ePOLST Registry
DESCRIPTION:This event has concluded. \n\n\n\n\n\n\n\n\n\nThe Commonwealth is transitioning from the use of the MOLST form to the National POLST Model and implementing an electronic registry. This session will provide information and resources to help prepare your organization for the ePOLST Registry Go-Live (April 6\, 2027)\, including: \n\n\n\n\nKey principles of the POLST program\n\n\n\nIntroduction to the POLST form and the ePOLST Registry\n\n\n\nOverview of resources to support implementation for POLST and the ePOLST Registry\, including resources for patients and caregivers
URL:https://www.mhalink.org/event/preparing-for-polst-and-the-epolst-registry/
CATEGORIES:Hot Topics Webinars
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/06/Hot-Topic-Webinar-Series-Small-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261007T120000
DTEND;TZID=America/New_York:20261007T130000
DTSTAMP:20261007T181354Z
CREATED:20260911T191602Z
LAST-MODIFIED:20261007T181354Z
UID:10000465-1791374400-1791378000@www.mhalink.org
SUMMARY:Improving Balance-After-Insurance Collections and the Patient Experience
DESCRIPTION:This event has concluded. \n\n\n\n\n\n\n\n\n\nJoin the Massachusetts Health & Hospital Association as we host a discussion between AblePay and South Shore Health revenue cycle leadership on the challenge of improving balance-after-insurance collections while protecting the patient financial experience. South Shore leaders will share how they approach patient affordability\, financial engagement\, and operational burden; what matters when evaluating available solutions; and practical lessons from implementation\, staff readiness\, and patient communication. \n\n\n\nKey Takeaways: \n\n\n\n\nHear how South Shore Health approaches balance-after-insurance collections as both a revenue cycle and patient experience issue.\n\n\n\nLearn what to consider when evaluating payment plans\, financing\, recourse models\, operational lift\, and patient experience.\n\n\n\nTake away practical lessons around internal alignment\, staff education\, patient awareness\, and implementation.
URL:https://www.mhalink.org/event/improving-balance-after-insurance-collections-and-the-patient-experience/
CATEGORIES:Hot Topics Webinars
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/06/Hot-Topic-Webinar-Series-Small-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261008T120000
DTEND;TZID=America/New_York:20261008T124500
DTSTAMP:20261008T183934Z
CREATED:20260721T144746Z
LAST-MODIFIED:20261008T183934Z
UID:10000450-1791460800-1791463500@www.mhalink.org
SUMMARY:When Burnout Looks Like Productivity: The New Risk to Innovation
DESCRIPTION:This event has concluded \n\n\n\n\n\n\n\n\n\nThis webinar will explore a pattern many leaders sense but struggle to measure: burnout does not always look like disengagement. In many organizations\, employees remain highly active\, responsive\, and outwardly productive even as burnout intensifies beneath the surface. The researchers who will present have found that burnout can coexist with visible innovative activity\, while significantly weakening the deeper capacity required for complex thinking\, sustained focus\, sound judgment\, and long-term innovation. In other words\, busyness can remain high even as innovation capacity begins to decline. \n\n\n\nKey Takeaways: \n\n\n\n\nWhy burnout can remain hidden inside high-performing teams\n\n\n\nWhy visible activity and sustainable innovation capacity are not the same\n\n\n\nWhat these findings mean for leaders navigating performance\, change\, and AI-enabled work
URL:https://www.mhalink.org/event/when-burnout-looks-like-productivity-the-new-risk-to-innovation-capacity/
CATEGORIES:Caring for the Caregiver
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/12/Caring-for-the-Caregiver.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261013T120000
DTEND;TZID=America/New_York:20261013T130000
DTSTAMP:20261013T175007Z
CREATED:20260813T134008Z
LAST-MODIFIED:20261013T175007Z
UID:10000455-1791892800-1791896400@www.mhalink.org
SUMMARY:New HRSA Reporting Requirements for Inpatient Ventilated Deaths
DESCRIPTION:This event has concluded \n\n\n\n\n\n\n\n\n\nThe new reporting requirement via the Ventilated Patient Form (VPF) collects standardized data on deceased patients who were ventilated during their terminal hospital admission and referred to an organ procurement organization (OPO) as potential deceased organ donors. This information is intended to help HRSA better understand how patients are referred for potential organ donation\, and how patients move through the pathway from hospital referral to potential organ donation. Importantly\, these data can be used to identify opportunities to improve the deceased donation process. \n\n\n\nKey Takeaways: \n\n\n\n\nUnderstand the framework CMS uses to evaluate OPO performance\n\n\n\nUnderstand new reporting requirements for OPOs that may reflect hospital behavior affecting the organ donation process\n\n\n\nReview potential ways OPOs and hospital can collaborate to improve organ donation outcomes
URL:https://www.mhalink.org/event/new-hrsa-reporting-requirements-for-inpatient-ventilated-deaths/
CATEGORIES:Hot Topics Webinars
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/06/Hot-Topic-Webinar-Series-Small-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261021T120000
DTEND;TZID=America/New_York:20261021T130000
DTSTAMP:20261021T181108Z
CREATED:20260721T145925Z
LAST-MODIFIED:20261021T181108Z
UID:10000451-1792584000-1792587600@www.mhalink.org
SUMMARY:Healthcare System Cyberattacks:  Lessons Learned
DESCRIPTION:*This event has concluded* \n\n\n\n\n\n\n\n\n\nHospitals and health systems have increasingly become targets of cyberattacks and the number of these incidents continues to rise.  Cyberattacks are costly\, can disrupt services for varying periods of time and result in effects to patients\, the healthcare team\, health systems and its community.  This program highlights the experience and lessons learned as a result of cyberattacks from two hospital system leaders. \n\n\n\nKey Takeaways: \n\n\n\n\nReview the effects of cyberattacks on healthcare systems\n\n\n\nDiscuss the impact on patient care and clinical continuity\n\n\n\nShare the range of preventative and preparedness strategies that healthcare systems can take to avoid or mitigate these events.
URL:https://www.mhalink.org/event/healthcare-system-cyberattacks-lessons-learned/
CATEGORIES:Hot Topics Webinars
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/06/Hot-Topic-Webinar-Series-Small-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261028T113000
DTEND;TZID=America/New_York:20261028T123000
DTSTAMP:20261028T191919Z
CREATED:20260923T132748Z
LAST-MODIFIED:20261028T191919Z
UID:10000466-1793187000-1793190600@www.mhalink.org
SUMMARY:Closing the Gap: Improving Hospital-SNF Collaboration Through Shared Patient Visibility
DESCRIPTION:This event has concluded \n\n\n\n\n\n\n\n\n\nValue-based care is changing how hospitals are measured. Under the Transforming Episode Accountability Model (TEAM) from the Centers for Medicare and Medicaid Services (CMS)\, accountability for cost and quality extends past discharge. Much of that window plays out in a skilled nursing facility (SNF)\, where hospital visibility usually stops. One in four Medicare patients discharged to a SNF returns to the hospital within 30 days. \n\n\n\nThis session follows the patient through three moments where information breaks down: the handoff from hospital to SNF\, the stay itself\, and the transfer from the SNF to the emergency department (ED). Each moment creates work and risk for hospital and SNF teams alike. You will see how hospital and accountable care organization (ACO) teams track what is happening during the stay and spot readmission risk earlier. You will also see how SNF documentation gives ED clinicians a fuller picture before they decide whether to admit. \n\n\n\nA panel of acute and post-acute leaders will discuss what they watch\, when they act\, and how they built this into daily practice. PointClickCare will then review the solutions that support this work\, followed by audience questions. \n\n\n\nWhether you lead a hospital\, manage care transitions\, or own post-acute strategy\, you will leave with ideas you can apply across your SNF network. \n\n\n\nLearning Objectives \n\n\n\n\nUnderstand how episode-based payment models extend hospital accountability into the post-acute stay.\n\n\n\nExplore how post-acute visibility helps hospital teams track patients and identify readmission risk earlier.\n\n\n\nLearn how clinical documentation in the SNF shapes what hospitals see during the stay and what the ED knows at transfer.\n\n\n\nIdentify practical steps for strengthening collaboration across your SNF network.
URL:https://www.mhalink.org/event/closing-the-gap-improving-hospital-snf-collaboration-through-shared-patient-visibility/
CATEGORIES:Hot Topics Webinars
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2023/06/Hot-Topic-Webinar-Series-Small-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261029T083000
DTEND;TZID=America/New_York:20261029T123000
DTSTAMP:20261007T202919Z
CREATED:20260902T194208Z
LAST-MODIFIED:20261007T202919Z
UID:10000443-1793262600-1793277000@www.mhalink.org
SUMMARY:MHA's 2026 Communications Summit
DESCRIPTION:$149  Per Person$129  Groups of 3+  \n\n\n\nBreakfast\, lunch\, and networking opportunities included!  \n\n\n\nThis event is closed-press. \n\n\n\n\n\n\n\nRegister Here\n\n\n\nEVENT CONTACT\n\n\n\n\n\n\n\n\nREGISTERFAX 781-262-6136 \n\n\n\nMAIL – Check Payable to MHAMHA Education Department500 District AveBurlington\, MA 01803-5096 \n\n\n\n\n\n\n\n\n\nIf you are experiencing any difficulties with the site or registration\, please email Laurie Snelson at lsnelson@mhalink.org for assistance. In your correspondence\, please include the registrant’s name\, title\, organization\, and email for confirmation \n\n\n\nMassachusetts healthcare has a powerful story to tell\, led by a vibrant and deeply experienced network of communications professionals. MHA’s second Communications Summit will bring those leaders together in one place to explore some of the topics defining today’s landscape\, from crisis management to the role of AI to a rapidly changing policy landscape. This event is a valuable opportunity for healthcare communicators to hear from experts across the state\, discuss shared challenges and opportunities\, and build lasting connections with peers. Whether you are a VP or an emerging leader\, this forum is built for you! \n\n\n\nWhen Crisis Calls: Lessons from the Past Year \n\n\n\nHear from local communications leaders about how they navigated the unexpected\, keeping workers\, patients\, and local communities informed through real-life events over the past year. \n\n\n\n\nKelly Brennan – Senior Public Relations and External Affairs Strategist\, Brown University Health\n\n\n\nJohn Looney – Vice President\, Marketing and Communications\, UMass Memorial Health\n\n\n\nBeth MacNeill – Vice President\, Marketing and Development\, Signature Healthcare Brockton Hospital\n\n\n\nMODERATOR: Rich Copp – Executive Vice President\, Issues Management Group\n\n\n\n\nKEYNOTE – Prompts and Circumstance: How AI is Shaping Public Communications  \n\n\n\nJohn Wihbey\, Professor of Media & Communications Technology\, Northeastern University \n\n\n\n\nWith the arrival of AI facets of healthcare\, communications teams are navigating how to best explore\, utilize\, and monitor automated technology while maintaining the trusted\, authentic voice their organizations rely on. This session\, led by Professor John Wihbey of Northeastern University\, will provide attendees with an inside look at how AI is being adopted across the broader public communications landscape. \n\n\n\nProfessor Wihbey has conducted nationally-recognized research on AI’s emergence in media and public-sector communications – with important takeaways for credibility-driven sectors like healthcare. \n\n\n\n\nState of the Art: A Roundtable of Government Communications Leaders \n\n\n\nMuch like the healthcare sector\, state government is responsible for sharing essential messages to mass audiences – all while maintaining trust and transparency in a fast-moving environment. This panel will feature the communications leaders who help make it happen. \n\n\n\n\nOlivia James – Deputy Communications Director\, Massachusetts Executive Office of Health & Human Services\n\n\n\nMolly McGlynn – Communications Director\, Office of Attorney General Andrea Joy Campbell\n\n\n\nStacey Nee – Director of Communications\, MassHealth\n\n\n\nMickey O’Neill – Communications Director\, Massachusetts Health Policy Commission\n\n\n\n\n2026 Leadership Panel: The Voices Behind the Mission \n\n\n\nHear from local hospital and health system communications leaders as they discuss their career journeys and explore the trends\, priorities\, and dynamics shaping their work today. \n\n\n\n\nTerri Febo Robinson – Senior Director of Communications and Content\, Hebrew SeniorLife\n\n\n\nMarcia Emerson – Vice President\, Communications\, Beth Israel Lahey Health\n\n\n\nTraci McNeil – Vice President\, Marketing and Communications\, Southcoast Health\n\n\n\nJennifer Wills – Chief Marketing and Communications Officer\, Baystate Health\n\n\n\n\n \n\n\n\nCancellation Policy (for in-person events only): Full refunds will be recognized when cancellations occur at least 5 business days prior to an in-person event. Any cancellation notices received after this time will result in $50 administrative fee. To avoid this penalty\, you may send someone in your place by forwarding their full name\, title and email address to the Director of Healthcare Education\, Amy Smalarz at asmalarz@mhalink.org. No shows will be responsible for payment in full.
URL:https://www.mhalink.org/event/mhas-2026-communications-summit/
LOCATION:MHA Conference Center\, 500 District Ave\, Burlington\, Massachusetts\, 01803\, United States
CATEGORIES:MHA Conferences
ATTACH;FMTTYPE=image/png:https://www.mhalink.org/wp-content/uploads/2026/09/Comms-Summit-2026-1.png
END:VEVENT
END:VCALENDAR