Congratulations to the 2017 HOPE Awards recipients Dr. Ken Sands, Dr. Evan Benjamin, and the teams they led at Beth Israel Deaconess Medical Center and Baystate Health for their work in implementing the Communication and Resolution (CARe) program. The HOPE Award is presented annually by MITSS, which focuses on patients, family members, and healthcare providers involved in medically induced trauma, and which helps those affected access healing support services. MITSS also conducts programs and trainings to improve how the healthcare system responds to medically induced trauma.
Through CARe programs, provider organizations commit to transparent Communication, sincere Apologies and fair compensation Resolution in cases of avoidable medical harm. CARe materials are available through the Massachusetts Alliance for Communication and Resolution following Medical Injury (MACRMI); MHA is a founding member of MACRMI.