Karen Granoff is responsible for policy development in the areas of managed care and insurance markets, developing and maintaining working relationships with key staff at the health plans and member hospitals and health systems, advocating for and educating MHA members, and leading initiatives between member hospitals and health plans toward administrative simplification. Her role also includes direct advocacy on behalf of hospitals with regulatory agencies such as the Division of Insurance, the Center for Information Analysis, and the Massachusetts Health Policy Commission on matters of insurance, health care reform, and managed care policy.
Prior to joining MHA in 2007, Karen was the first director of the Office of Patient Protection at the Massachusetts Department of Public Health. This role included regulating and monitoring the appeals and grievance processes of commercial health plans, administering the external appeal process, and working with consumers and providers to address coverage issues and denials of care by managed care organizations.
Karen also has extensive experience working for health plans in the areas of healthcare policy, provider relations, member services, and member appeals. She has an MBA with a concentration in health care management from Boston University and a BA in economics from Brandeis University.