Massachusetts Health & Hospital Association Emerging Leaders Development Series: Effective Communications
June 9 | 8:30 am – 12:30 pm
Please Note
Attendees will need to re-set their password on MHA’s Member Portal before registering due to a recent system upgrade. Click here for guidance or simply click “Forgot My Password” and follow the instructions upon registering.
Pricing:
$149/PP
REGISTER
FAX 781-262-6136
MAIL - Check Payable to MHA
MHA Education Department
500 District Ave.
Burlington, MA 01803-5096
Effective Communications is a hands-on training that has people learning and practicing the techniques and models of effective communications. Attendees will take self-assessments and identify their strengths, weaknesses, and specific social style (Driving, Expressive, Amiable, or Analytical). They will understand how to identify and adapt to other people’s social style to maximize the effectiveness of their communications.
Topics include:
- Definition of Communications
- All forms of Verbal & Non-Verbal Communications
- Effective Listening
- Reading Body Language
- Active Listening Skills
- Reflective Listening Skills
- Open-Ended Question Asking
- Asking Clarifying Questions
- Email Effectiveness
- Social Styles Assessment & Workshop
- Feedback
- Team Communications & Barriers to Effective Communications
- Departmental Tours to better understand all departments
What situations do you find it most difficult to communicate?
Is it when giving feedback, critiquing others, or dealing with a lack of performance issue?
How about when you think your manager or supervisor is wrong? In this classroom-based, adult learning environment, participants practice techniques and tactics learned using their real-world situations in a safe training environment.
