Massachusetts Health & Hospital Association Emerging Leaders Development Series: Managing Conflict & Difficult Conversations
October Date: TBD
$149/pp Virtual Events
Conflict is inevitable in the workplace. However, having the ability to recognize, acknowledge, and handle it is what makes the difference. If conflict is not addressed, or the conflict is handled incorrectly, it will fester leading to damaging effects. Such effects include a breakdown of communication, low morale, team ineffectiveness, and quite likely, turnover. Conflict is powerful, and while some conflict is healthy, some of it is not and it must be tackled head-on. In this workshop you will learn how to recognize conflict, the effects of emotional contagion, the five different methods of managing conflict, the guidelines for having a difficult conversation, and how to confidently facilitate a resolution process.
This series, brought to you by MHA and Growth Co’s instructor will be James P. Desrosiers, M.M. at www.GROWTHco.com
