Join the Massachusetts Health & Hospital Association for a peer discussion with South Shore Health revenue cycle leadership on the challenge of improving balance-after-insurance collections while protecting the patient financial experience. South Shore leaders will share how they approach patient affordability, financial engagement, and operational burden; what matters when evaluating available solutions; and practical lessons from implementation, staff readiness, and patient communication.

• Key Takeaways:
• Hear how South Shore Health approaches balance-after-insurance collections as both a revenue cycle and patient experience issue.
• Learn what to consider when evaluating payment plans, financing, recourse models, operational lift, and patient experience.
• Take away practical lessons around internal alignment, staff education, patient awareness, and implementation.