Becker’s Hospital Review yesterday published an article focusing on how “health system pharmacies are turning to digital innovation to help enhance patient care and improve operational efficiency.”

Four pharmacy leaders were asked: “What is one success story of a digital innovation or initiative within your health system’s pharmacy that has had a positive impact?”

Here is what Neil Gilchrist, PharmD., vice president of pharmacy business operations at Beth Israel Lahey Health, had to say:

“There are many successes when digital innovation can help drive improved patient care and experience with pharmacy services. A recent success story from our team was the implementation of the MyBILH Pharmacy App that provides our patients with a modern, digital experience with our pharmacy programs. The adoption of the pharmacy app has been very successful within the first six months with patients completing over 25,000 refill transactions via the mobile app. This has allowed our patients to request refills when it is convenient for them while avoiding the need to manually request a refill through a phone system or waiting to speak to a pharmacy team member. Other benefits include the ability to view their entire medication profile, see prescription status and when complemented with a digital courier program, and provide real-time updates on prescription delivery with tracking. Creating a seamless digital experience for patients is a key focus of our team as we strive to enhance the overall healthcare delivery to our patients.”