Hospitals are challenged continually to improve quality and reduce costs as they deliver improved care to patients. At the same time, complex processes and equipment and supply issues can frustrate the efficient delivery of care. This course teaches leaders, managers, and staff how to apply real process-improvement and problem-solving techniques in an actual hospital setting.
This intense eight-day course provides participants with hands-on experience learning and applying both the technical science and social science of Lean. The technical science of Lean focuses on learning and applying Lean tools and techniques, while the social science aspect of it focuses on people and organizational development. Both are necessary for an effective Lean implementation.
“Lean thinking/training should be required of all senior leadership in the hospital setting. The ability to improve so many processes, once you understand them, is powerful.”- Anonymous.
A comprehensive 8-day continuous improvement course for healthcare professionals
Friday, May 8 Introduction to Lean in Healthcare
Friday, May 15 Creating Stability and Basic Problem-Solving Tools
Friday, May 29 Improving Flow and Creating Pull
Friday, June 5 Standardized Work and Set-up Reduction
Friday, June 12 The Junction of Lean and Six Sigma: Eliminating Defects Caused by Human Error
Friday, June 19 Management Responsibility, Management Gemba Walks, Policy Deployment and
Leader Standard Work
Friday, June 26 Value Stream Mapping
Friday, July 10 Kaizen Events, Idea Systems, A3 Thinking to Coach and Mentor
“The Lean classes at Milford were a terrific experience. Our instructors had real-world experience from the manufacturing world using Lean methodology. They educated us on Lean in an easy to understand and fun manner. The instructor showed us how Lean should work in healthcare in practical terms. Our hospital participants were truly impressed with the experience.” -Ed Kelly, President, Milford Regional Medical Center
Who Should Attend
This course is a must for anyone in your hospital or healthcare organization who is seeking to apply lean thinking in their facility by implementing a CI program, new employees at a company already using lean principles who needs to get up to speed, and professionals and staff looking for a comprehensive refresher.
After completing this program, participants will be able to:
· Demonstrate a solid understanding of lean principles
· Learn about the tools that can improve the bottom line
· Determine key improvement opportunities and how to apply the tools
within their own facility
“I have enjoyed and benefited from the class... It is a great combination of in class lecture, group exercises, and individual participation. This is a valuable program. Thank you!”- Anonymous
About the program faculty - GBMP
GBMP is a not-for-profit organization based at UMass Boston who’s sole focus is to help companies become more productive, competitive and profitable through continuous improvement education and hands-on implementation of best practices. GBMP has worked with hundreds of New England companies, including many healthcare organizations, teaching the tools of Lean. GBMP is also the administrator of The Shingo Prize for Operational Excellence in the northeast.