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WEBINAR: Unconscious Bias Impacts

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Thursday, August 20, 2020
1  -  2 p.m. EDT

FREE - MHA Member Rate
$49 - Non-Member Rate per Webinar
$249 - Non-Member Discounted Rate for Webinar Series

Virtual Executive Leadership Summit Webinar Series

In collaboration with other state hospital associations, the Massachusetts Health & Hospital Association is proud to present an exciting executive leadership engagement opportunity. The Virtual Executive Leadership Summit brings together expert faculty on topics around healthcare leadership during this evolving climate. The summit is designed for C-Suite executives, including chief medical and nursing officers.

MHA Members can attend all 6-sessions FREE of charge. Members please register here.

Non-members pay $49 per session or a special discounted rate of $249 for all 6 sessions.
       • To register for each individual session, please click register on the session webpage.
       • To register for the discounted rate for the webinar series, please click here.

Session 5: Unconscious Bias Impacts

The outcomes of unconscious bias can be seen across all industries. But in healthcare, mitigating unconscious bias is of particular importance. Evidence-based impacts of unconscious bias on safety, quality and mortality show that we are unintentionally putting our patients at risk. Cross-cultural competency is a “must have” skill as we define what it means to address, support and manage the ever-changing U.S. population, particularly as the world faces the effects of COVID-19. In this session, you will learn about practical actions that can be taken to reduce the effects of unconscious bias in healthcare operations.

Faculty: Gloria Goins | Former Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System



Gloria Goins is the former Chief Diversity and Inclusion Officer for Bon Secours Mercy Health System, the nation’s 5th largest Catholic healthcare system. Under Gloria’s leadership, DiversityInc recognized Bon Secours as one of the 10 best healthcare systems, for three consecutive years. Becker’s Hospital Review recognized Gloria herself as one of the 15 chief diversity officers in healthcare to know.

In addition to leading the diversity and inclusion organization at Bon Secours, Gloria also led the organization’s employee engagement strategy. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile), and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world.

Gloria is responsible for creating two world-class Diversity and Inclusion organizations from their very inception. Gloria served as the very first vice president of diversity for Cingular Wireless, which at the time was the nation’s largest wireless communications company with more than 70,000 employees. Gloria’s team at Cingular received numerous national awards and recognition for outstanding initiatives. Gloria also served as the very first Chief Diversity Officer at The Home Depot where she was as a senior member of operations team with accountability for all aspects of employee, customer, multicultural marketing, and community strategies for emerging markets.

Gloria is a former faculty member at Georgetown University, where she served as the founder and chair of the Georgetown Chief Diversity Officers’ Roundtable. She is currently a faculty member at Jefferson Health where she teaches a course on diversity and inclusion and healthcare leadership.

REGISTER
FAX 781-262-6136

MAIL -  Check Payable to MHA
MHA Education Department
500 District Ave.
Burlington, MA 01803-5096